Student Services

February 2018
Student retention and persistence have become areas of intense focus for college administrators in recent years. The growing concern with student retention is in part due to the recently declining number of high school graduates nationwide (Mertes & Jakoviak, 2016; Western Interstate Commission for Higher Education, 2012). A decreasing number of high school graduates often means fewer potential students eligible to enroll in an institution of higher education (Mertes & Jakoviak, 2016; Troester-Trate, 2017). Enrollment numbers for all types of higher education institutions have...
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December 2017
Every department at a community college has a responsibility to provide the type of customer experience that will contribute to student success. All too often, managers hear questions like, “How does my job really contribute to student success?” from employees who rarely, if ever, work directly with students. When these questions come from Information Technology (IT) personnel, what managers are sometimes hearing is a lack of understanding about how technology influences and impacts what instructors do in their classrooms, online, and after hours. In addition, many students are very...
August 2016
The Community College of Baltimore County (CCBC), Maryland, is one of 20 community colleges nationally selected by the American Association of Community Colleges (AACC) to participate in the Right Signals Initiative designed “to identify and develop a national model for recognizable credentialing.” According to the AACC announcement release, The purpose of the Right Signals Initiative is to demonstrate a new credentialing model that recognizes multiple quality credentials to send “the right signals” to employers, students, and colleges about the meaning of these credentials. Key credentials...
May 2016
A number of promising interventions have potential to benefit previously incarcerated young men of color (Wimer & Bloom, 2014). Several studies have shown that proactive programs that help young men of color connect to and progress through postsecondary education and training, as well as interventions that focus on emotional well-being and interpersonal problem-solving, lead to lower rates of recidivism, higher completion rates, and greater levels of employment (Patel & Valenzuela, 2013; Scrivener & Weiss, 2013; Heller, Pollack, Ander, & Ludwig, 2013). Thus, in conceptualizing...
December 2015
The Maricopa Community Colleges has announced a new program that will help children who are aging out of the foster care system to get into and complete college. The Bridging Success Initiative, funded by the Nina Mason Pulliam Charitable Trust, was introduced at an event with partners from across the Valley. The initiative advisory board has representatives from Arizona State University (ASU), Children's Action Alliance, Arizona's Children Association, Arizona Friends of Foster Care, College Success Arizona, College Depot, Florence Crittendon, and the Arizona Department of Child Safety. The...
December 2015
In an historic meeting, Lake Land College and Eastern Illinois University trustees committed to building upon opportunities between the two institutions for the benefit of their students, communities, and state.  During the April 23, 2015, joint board meeting, trustees learned of the many partnerships the university and community college have developed over the past few decades. They also identified opportunities for future collaboration.  Located just 11 miles apart, the university, in Charleston, IL, and college, in Mattoon, IL, have a strong, supportive relationship. Students in East...
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August 2015
Many Norwalk Community College (NCC) students work full-time and care for their families while attending college. It's a constant juggling act with hurdles to overcome, including taking care of sick children, squeezing in study time between doctor's appointments, and coping with rising food costs. NCC realizes that having determination and a sterling work ethic aren't enough for some students to succeed. That's why, in addition to the requisite financial aid and career services, NCC offers two uncommon support services that provide students with free medical care and free groceries, right on...
July 2015
Every college campus has a feel, an atmosphere, that is all its own. Having spent the last 16 years working in metropolitan community colleges, I have had the opportunity to see all types of students interact with one another in that atmosphere, as well as with faculty and staff from all backgrounds. All students are on campus to learn, and when the learning mission is disrupted, it's important to know two things: why it was interrupted and how the college can stop the interference from reoccurring. One issue facing today's college campuses is how to comply with federal Title IX guidelines....

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