Wake Tech's Student Experience Program
Launched at the onset of the COVID-19 pandemic, Wake Technical Community College's Student Experience Program (SEP) coordinates academic and student support and gateway English and math courses to (1) better serve faculty and students with a one-stop contact for all support, and (2) increase student success and retention in the highest-enrolled English and math courses by proactively providing wraparound learning and personal support to students with the most need. Since spring 2020, teams of faculty and support staff have served students in 8,000 seats each fall, 6,000 seats each spring, and thousands more each summer. An internal formal evaluation indicates that the SEP is associated with statistically significant and positive improvements in student success and withdrawal rates in targeted gateway courses, especially among female, Black/African American, and Pell Grant-receiving students; this is particularly the case when faculty and staff closely partner to offer the instruction and support students need, right when they need it. Since it began, the SEP has shown broad-based engagement among faculty, staff, and administrators.
Innovators
- Shannon Aycock, Instructor and Coordinator, Individualized Learning Center
- Carrie Bartek, Dean, Institutional Effectiveness, Accreditation and Research
- Rebecca Berry, Associate Professor, Humanities
- Eleanor Branch, Department Head, English
- Brandon Burford, Assistant Professor, English
- Michael Coleman, Dean, Student Engagement and Impact
- Carenado Davis, Dean, Library Services
- Lori Dees, Professor, English
- Suvanida Duangudom, Campus Librarian
- Jessica Hatcher, eLearning Support and Instructional Design Technologist
- Emily Holliday, Coordinator, eLearning Support
- Beverly House, Coordinator, College Initiatives and Assessment
- Douglas Hummer, Director, College Initiatives
- Rachel Madsen, Director, Assessment
- Meghan McIntyre, Professor, Mathematics
- Jennifer Mincey, Evening Librarian
- Nolan Outlaw, Assistant Professor, Mathematics
- Joan Romer, Department Head, Mathematics
- Kay Ruth, Department Head, Individualized Learning Center
- Amanda Sinodis, Professor and Site Coordinator, Individualized Learning Center
- James Strickland, Instructor and Site Coordinator, Individualized Learning Center
- Eric Sugg, Instructional Services Librarian
- Suganya Sumithran, Data Scientist, College Initiatives and Assessment
- Jessica Wagstaff, Instructor, Mathematics
- Mary Walton, Director, eLearning Support and Instructional Design
- Mary Wolverton, Instructor, English
