Lane Support Hub: High-Impact Lifeline for Students
Beginning in the spring 2020 term, Academic and Tutoring Services partnered with campus stakeholders to create a one-stop online space for student support: the Lane Support Hub. The Hub is a Moodle site where all credit and noncredit students are enrolled that features chat, discussion forums, and Zoom links for connecting students directly to multiple campus services. Throughout the year, the Hub expanded to include a Discord server and one-stop Zoom space with 100 breakout rooms where students can drop in or make appointments to access career exploration support, counselors, librarians, peer mentors, technology support, tutoring, and Early Outreach. The Hub—and especially its Zoom room that features a virtual front desk host—has been a lifeline for students and provides a promising model for future student support endeavors; it has led to increased collaboration across departments and programs and faster student connections to services, all leading to an improved instructional environment.
Innovators
- Kristen Albrethsen, Academic Coach, ATS
- Leila Sena Alfonseca Pereira, Academic Coach, ATS
- Cullen Andrews, Academic Coach, ATS
- Jean Michel Ange N'da, Academic Coach, ATS
- Sequoia Anichini, Academic Coach, ATS
- Isaac Arias, Academic Coach, ATS
- Zachary Babyak, Academic Coach, ATS
- Sarah Bennett, Academic Coach, ATS
- River Bulgatz, Academic Coach, ATS
- Joshua Campbell, Academic Coach, ATS
- Ivan Castronuno, Academic Coach, ATS
- Candy Chen, Academic Coach, ATS
- Albert Coia, Academic Coach, ATS
- Allie Crawford, Academic Coach, ATS
- Sara Crompton, Academic Coach, ATS
- Russell Crooks, Academic Coach, ATS
- Kim Dawson, Academic Coach, ATS
- Ivo Decarlis, Academic Coach, ATS
- Jennifer DeRoss, Academic Coach, ATS, and Career Coach, SNAP Training and Employment Partnership
- Greg Doty, Academic Coach, ATS
- Steve Ellerhoff, Academic Coach, ATS
- Fatima Farje, Academic Coach, ATS
- Alex Fieken, Academic Coach, ATS
- Jason Fitzsimmons, Academic Coach, ATS
- Amanda Gomez-Zeller, Academic Coach, ATS
- Emma Greeven, Academic Coach, ATS
- Katie Hachimoto, Academic Coach, ATS, and Faculty, English as a Second Language
- Ryan Harper, Academic Coach, ATS
- Mike Hellman, Academic Coach, ATS
- MariAnna Hinojosa, Academic Coach, ATS
- Shane Holmes, Academic Coach, ATS
- Alex Johnson, Academic Coach, ATS
- Kat Kaylegian, Academic Coach, ATS
- Jenn Kepka, Instructional Designer and Faculty, Academic Technology
- Alexis Kielb, Lead Accommodation Specialist, Center for Accessible Resources
- Riley Kim, Academic Coach, ATS
- Yevgeniy Kim, Academic Coach, ATS
- Sue Long, Academic Coach, ATS
- Sierra Maish, Academic Coach, ATS
- Dominic Maluski, Academic Coach, ATS
- Francesca Mancillas, Academic Coach, ATS
- James Marsten, Academic Coach, ATS
- Jennifer Meacham, Academic Coach, ATS
- Tonya Mildon, Academic Coach, ATS
- Jan Moore, Academic Coach, ATS
- Zamaladi Nambozo, Academic Coach, ATS
- Cristina Nunez-Ochoa, Academic Coach, ATS
- Rocio Parra, Academic Coach, ATS
- Leila Pereira, Academic Coach, ATS
- Sara Pittman, Project Coordinator, ATS
- John Redfield, Academic Coach, ATS
- Casey Reid, Lead Coordinator, ATS
- Jacob Riddle, Academic Coach, ATS
- Carrie Rose, Academic Coach, ATS
- Tania Sarabia, Academic Coach, ATS
- Marlie Scott, Academic Coach, ATS
- Norma Scovell, Academic Coach, ATS
- Sklar Shapiro-Frost, Academic Coach, ATS
- Tyler Sirman, Academic Coach, ATS
- Barbara Sklar, Academic Coach, ATS
- Chandra Slonecker, Academic Coach, ATS
- Shawna Staff, Academic Coach, ATS
- Greg Swaim, Academic Coach, ATS
- Manon Tabak, Academic Coach, ATS
- Link Talley, Academic Coach, ATS
- Bailey Taube-Adams, Academic Coach, ATS
- Jennifer Vargo, Academic Coach, ATS
- Krizia Walker, Academic Coach, ATS
- Mike Walker, Academic Coach, ATS
- Liz Wallace, Academic Coach, ATS
- Marty Weeks, Academic Coach, ATS
- Karen Louise White, Coordinator, STEM, and Faculty, Mathematics
- Nadira Zainul Anuar, Academic Coach, ATS