Student Virtual Lobby
A Student Services Virtual Lobby was implemented using the Zoom platform in June 2020. Designing the Virtual Lobby, fine-tuning business processes, and ensuring that student services employees were well-trained in operating the platform meant a considerable time investment over a very short timeframe. The Virtual Lobby was launched districtwide with eight departments throughout the system on July 27, 2020. With the new realities we face with as a result of the COVID-19 pandemic, our Virtual Lobby team acted quickly to move our face-to-face support services online. Students are now able to access the following services virtually: Advising, Business Office, Career Consulting, Counseling, Enrollment and Admissions, Financial Aid, International/ISSO, and Veterans. The Virtual Lobby proved so popular that it grew from only 160 participants during its first week of full operation to 33,000 participants during a peak registration week in mid-August.
Innovators
- Rima Adil, Dean, Student Success
- Qunoot Almecci, Manager, Advising
- Jeff Andre, Manager, Advising
- Maria Argueta, Office Manager, Student Engagement and Success
- Alejandra Campos-Guerrero, Manager, Advising
- David Franklin, Advisor, Pathways and Case Management
- Matias Garza, Dean, Student Success
- Afrah Hassan, Associate Dean, Student Engagement
- Sarah Ho, Manager, Advising
- Kenneth Holden, Dean of Students
- Erik Jaimes, College Access Associate, Student Services
- Kimberly Joyner, Manager, Advising
- Anamaria Lopez, Associate Dean, Student Engagement
- Ashley Martin, Manager, Advising
- Vivian Medrano, Advising Manager, HCC Online College
- Emilio Mendoza, Manager, Advising
- Shamira Pirzada, Administrative Assistant, Student Development
- Shameka Reed, Advising Manager, Northwest College
- Afsaneh Tarhandeh, Advisor, Pathways and Case Management
- Patricia Ugwu, Dean, Student Success and Engagement, HCC Coleman College for Health Sciences
- Stacy Welcome, Dean, Student Success, Central Campus
- Malgorzata Wright, Academic Advisor, Student Development