Community colleges understand that information is critical to their operation and, most importantly, student success. How can we build a communication hub people can easily connect with to get the right information? How can we efficiently provide connections virtually; via text, email, and phone; and in person? How can we make high-quality services available during nontraditional operating hours? How can we reduce the number of calls or walk-ins to departments while better connecting students to resources? Monroe Community College’s TRIB411 is an information hub utilizing some of our best resources to engage students and ensure that they can be readily assisted in order to succeed. TRIB411 is an efficient and effective quality service for students, faculty, staff, and community members. Communication services include text, email, phone, and walk-up, in-person resources. TRIB411 can be easily replicated at other institutions to support customer service needs and ensure the success of their students.
Innovators: Christine Accorso, Kimberly DeLardge, Matthew Lawson