Senior Director, Technology Client Support Services

Job Open: 
Friday, February 16, 2018
Job Closed: 
Friday, March 2, 2018

Job Term:

The Senior Director, Technology Client Support Services (TCSS) provides vision and strategic direction for client and academic support services for students, faculty and staff. Responsibilities include leadership over Computer Labs Operations, Service Desk, Desktop Solutions, and Hardware Repair. Reporting to the Vice President for Enterprise Technology, the senior director leads a staff of over 20 technology professionals to create and maintain appropriate technical services for the college community.

CRITERIA:
-- Experience with ITSM/ITIL or similar technology standards.
-- Demonstrated ability to develop and implement effective plans for technology service delivery.
-- Ability to translate business strategies into clear objectives for the team.
-- Ability to manage, motivate and evaluate professional IT support staff.
-- Ability to manage multiple tasks and projects simultaneously.
-- Ability to provide exceptional customer service in a high stress environment.
-- Ability to develop and implement effective plans for service delivery.
-- Ability to lead complex problems to resolution.
-- Ability to troubleshoot and resolve complex integration problems.
-- Ability to perform detailed work independently, as well as, in a team environment.
-- Knowledge with Microsoft Office Suite and other productivity software.
-- Ability to effectively facilitate meetings.
-- Ability to conduct user presentations.
-- Excellent interpersonal skills.
-- Excellent customer service orientation skills.

REQUIREMENTS:
-- Master’s degree required.
-- Minimum three years supervisory experience, and three years’ experience managing technology client support services.
-- Experience working in a higher education environment.
-- Experience with ITIL or similar standards, certification preferred.

OTHER JOB REQUIREMENTS:
-- Must be available to work Monday through Friday, 8:30 AM – 4:30 PM. Work schedule subject to change based on the needs of the department.
-- Occasional weekend and after hours when necessary.
-- On-call required.
-- Ability to communicate effectively in spoken and written standard English.
-- As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

SALARY COMMENSURATE WITH DEGREE AND EXPERIENCE

Contact Name: 
Rhonda Spells-Fentry
Contact Email: 
rspells@pgcc.edu
Contact Phone: 
301-546-0987