Coordinator, Student Support Services
Overview: Santa Fe College (SF) has been recognized as one of the top-rated community college in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs. A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.
Santa Fe College is seeking a Coordinator for its Student Support Services (SSS) program. SSS is one of the Federal TRIO programs funded by through the U.S. Department of Education designed to identify and provide services for individuals from disadvantaged backgrounds. SF’s SSS program is designed to identify, select, enroll, retain, serve, and assist low-income individuals, first-generation college students and individuals with disabilities, providing them support services that will help participants progress academically to and throughout college.
The Coordinator, Student Support Services is responsible for the day-to-day administration of Student Support Services. This position will create and maintain systems to ensure that eligible TRIO participants in pre-collegiate programs are seamlessly connected to Student Support Services in order to advance the major goals of Student Support Services which include increased retention, graduation and transfer rates among the programs target population. Student Support Services provides an array of services and activities such as tutoring, personal counseling, financial support and literacy, academic advising, mentoring, as well as study skills development. The Coordinator, Student Support Services is responsible for the programmatic, operational and fiscal management of Student Support Services and is accountable for project’s success.
Responsibilities and duties include:
• Ensures that the SSS program is implemented in full compliance with the Higher Education Opportunity Act of 2008, the SSS Program regulations, the Education Department General Administrative Regulations (EDGAR), and all other applicable federal regulations and requirements.
• Manages implementation of the project's activities, goals, and objectives as outlined in the grant-funded proposal, federal regulations/guidelines, and Santa Fe College polices and priorities.
• Effectively manages SSS program budget as approved by the Department of Education and the college grants accountant, monitors and reviews expenditures monthly, and prepares a detailed annual budget.
• Leads the plan of operation by informing the institutional community about SSS, identifying and selecting participants, assessing students, developing individual action plans, assigning services, monitoring participants' progress, retaining and graduating students.
• Coordinates services for SSS participants including, but not limited to: tutoring, course advisement, academic coaching, disability and career services, peer mentoring, personal counseling services, and cultural enrichment activities, assistance in financial aid application and enrollment into 4 year degree programs.
• Develops and refines methods for continuous monitoring of participant progress, as well as timely follow-up.
• Oversees and assists with the maintenance and monitoring of recordkeeping to ensure an efficient system that facilitates program planning and evaluation and tracking of services to students.
• Strictly honors student confidentiality and exhibits sensitivity toward program participants.
• Oversee smooth management of the college-dedicated SSS participant tutoring and computer lab.
• Supervises SSS staff including an Administrative Assistant, Transfer/Academic Coach, and Peer Tutors. Conducts in-service staff training. Encourages input from SSS staff to facilitate ongoing program review and retention improvement.
• Makes final selection of SSS participants in consultation with the Academic Coach.
• Maintains communication with SF grant office, grant accounting office, and the Federal Department of Education.
• Collaborates with Financial Aid to determine and distribute financial aid to qualified SSS students.
• Conducts research and planning necessary to facilitate program evaluation and reporting. Oversees and assists with the evaluation process, handles the annual performance review/report and consultant visits.
• Participate as a member of the grant proposal design and development team.
• Actively participate in college-related committees, providing service to the College as required.
• Ability to work a flexible schedule.
• Provides and promotes service excellence through courteous, informed, accessible and professional engagement.
• Perform other duties as assigned.
Reports to: Manager, TRIO Programs
Required: A Master’s degree in Education, Counseling, Student Personnel Services or a relevant field. Experience with the design, implementation, coordination or management of services to at-risk persons or retention within the secondary/post-secondary level. This position also requires the ability to lift a minimum of 25 lbs.
Additional Requirements: Must possess a valid Florida Driver License and be authorized to drive for the college (Driving Requirements). A criminal background check will be conducted.
Preferred: Previous experience in TRIO programs or experience with a similar Educational Opportunity program is preferred, as is budget and grant management experience. Preference will be given to qualified individuals who have overcome barriers similar to those experienced by TRIO program participants.
Knowledge, Skills and Abilities:
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Independent work - able to work independently with limited supervision and able to self motivate.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Multi-Cultural – able to work successfully in a multi-cultural environment.
Application Process: All applicants must submit a completed online SF Employment Application, a letter of intent, an up-to-date resume, as well as college transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.