Coordinator, Financial Aid - Technical
Overview: Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs. A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.
The Financial Aid Office is a dynamic, high-performance environment which plays an essential role in the college’s mission. The Technical Coordinator provides assistance to the Director in all aspects and areas of technology in financial aid, and coordinates with the Financial Aid Associate Director, Accountant, Client Services Coordinator and the Information Technology Services (ITS) Department in order to ensure compliant, student-centered processing of financial aid.
Responsibilities and Duties:
• Analyze existing workflow as well as new federal regulations, state statutes and institutional initiatives to recommend, implement and communicate programming changes.
• Coordinate with the Associate Director to ensure that all programming changes recommended to the Director are aligned with existing, updated or new policies and procedures.
• Serve as an analyst to coordinate with Information Technology Services (ITS) frequently, and assist with the development of the financial aid module of the student integrated database (eStaff) and the student portal (eSantaFe).
• Monitor the performance of information systems and office processes, and recommend needed changes or improvements.
• Thoroughly test system development changes prior to implementation.
• Expand and maintain the financial aid reference manual to document workflow, and coordinate with the Associate Director to maintain the financial aid policy and procedure manuals.
• Coordinate with the Financial Aid Accountant, Institutional Research Office and Information Technology Services Department for all required federal and state reporting.
• Perform data analysis and request queries to prepare departmental reports, including monthly statistics reports to assess effectiveness of current practices and procedures, and ensure continued efficiencies in the processing of financial aid.
• Assist the Director with data and supporting documentation for audit inquiries or program reviews.
• Liaison with the Financial Aid Client Services Coordinator to ensure necessary programming and updates for improved service to students.
• Provide technical assistance, training and resources to financial aid staff on Microsoft Office Suite and other software programs.
• Provide training to Financial Aid staff and other Academic, Administrative and Student Affairs constituents on system programming and development changes, as needed.
• Provide summary information necessary for the Director to represent the Financial Aid Office in meetings with IT and on committees related to technical development of eStaff and eSantaFe; or represent the Director at such meetings.
• Ability to interpret and apply rules, policies, statutes and guidelines.
• Serve as a Destination Point Administrator for the Federal Student Aid and Florida Office of Student Financial Assistance sites, and ensure staff is complying with the responsibilities and requirements associated with those credentials. Update, maintain, and continually monitor security for all staff on eStaff.
• Provide service excellence through courteous, informed, accessible and professional engagement.
• Perform other duties as assigned.
Reports to: Director, Financial Aid
Required: A Bachelor’s degree and at least (4) four years of related work experience.
Preferred: Financial Aid experience. Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification, and/or recognized relevant IT certifications may be considered in place of work experience. Relevant IT certifications include Axeolos/ITIL, MCSE and CompTIA (A+).
Additional Requirements: A criminal background check will be conducted.
Knowledge, Skills and Abilities:
• Communication – able to effectively communicate in a professional, diplomatic, empathetic and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader. Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
• Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Multi-Cultural - ability to work in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
Application Process: All applicants must submit a completed online SF Employment Application, a letter of intent, an up-to-date resume, as well as college transcripts to be considered for this position. College transcripts should be submitted to confirm academic qualifications. Official transcripts must be submitted prior to any employment offer when academic credentials are the basis for meeting minimum qualifications. Unofficial transcripts are only accepted for review purposes.