Advisor (Temporary/Grant sponsored)

TRIO Student Support Services (SSS) is a federally funded program that serves students overcoming obstacles in higher education, including limited income, first-generation to college, and disability. The primary objective of this position is to increase the persistence, graduation, and transfer of SSS participants. Accordingly, the role of the Student Support Advisor is to deliver comprehensive advising services and coordinate student development activities.

Function of Position:

This role provides support for students to persist and develop the skills necessary to earn an Associate Degree and/or Certificate. The Student Support Advisor builds a strong relationship with SSS students and provides holistic support, relying on effective student development theories and coaching models that foster a sense of belonging, student engagement, resilience, self-direction, and strong work ethic. The Student Support Advisor maintains a caseload of assigned participants and delivers consistent monitoring, evaluating, and reporting on participants' academic progress via reporting method - case notes in file folders, notes in Starfish, etc. The Advisor will work alongside administration, staff and faculty to connect students with on and off-campus resources. This position assists with planning and implementation of academic skills building, educational, social, and cultural programs in accordance with SSS program regulations and project expectations. Services provided by the Advisor in cooperation with other staff members must be of sufficient quantity and quality to ensure all project objectives are met.


Possess a thorough understanding of post-secondary policies, procedures, and requirements regarding retention and graduation goals and effectively communicating them to students
Knowledge of best practices in academic advising and student development theories/strategies
Ability to work effectively with diverse student populations
Ability to organize and utilize student data, documentation, and records
Effective interpersonal communication skills
Demonstrated ability to work as a member of a dynamic team
Willingness to take initiative
Demonstrated ability to follow through
Critical thinking, problem-solving, decision-making skills
Attention to detail
Ability to complete tasks according to required deadlines

Examples of Duties and Responsibilities:

Recruitment and Orientation

Work collaboratively with Admissions and department chairs, school specialists, instructors in identifying and selecting students who meet the requirements for TRIO Student Support Services program
Assist in the planning and implementation of the SSS orientation program
Present SSS program information to classes, faculty and staff to facilitate campus awareness and recruitment of participants
Completes the on-boarding process with new program participants by communicating grant objectives, program resources and student expectations
Academic Assistance

Assist the Program Coordinator in implementing the Plan of Operation
Conducts required and appropriate number and types of contacts/appointments to facilitate the successful performance, retention, and graduation of a designated caseload of participants and assists in same for all SSS student
Support student retention and build bonds and partnerships with students through regular contact, primarily by office hours, telephone, and secondary through e-mail.
Help students choose and enter their degree pathway
Assist SSS participants with staying on their pathway via appropriate course selection, registration, and developing their schedules based on students' major/degree program/career pathways
Assists students in understanding and negotiating the academic rules and regulations that govern academic eligibility, progress, and successful degree completion
Monitors academic progress throughout students' enrollment, including coordination with faculty and staff, as necessary
Develop and implement effective strategies and early outreach plans
Assist students with the challenges of balancing academic life with external commitments and situations that may interfere with their ability to be successful
Review early alert reports through Starfish and reach out to students who need extra support
Help develop individual success plans for students to meet their academic goals
Connect students with on-campus student services, tutoring programs, mentors, and other programs designed to support their academic experience
Communicate concerns about student progress to the student, faculty members, and the Director of Learning Support Systems
Coach students and provide workshops to develop specific skills related to academics such as time management, study skills, learning styles, test taking, and navigating technology
Financial Aid Assistance

Assist SSS students with completing the Free Application for Federal Student Aid (FAFSA,) as well as the Tuition Assistance Program (TAP) New York State Payment Application
Provide guidance if and when participants are selected for the verification process by completing dynamic forms
Provide services designed to improve SSS students' financial literacy, responsible borrowing, and loan entrance/exit counseling
Promote the Federal-Work Study opportunities
Increase students' awareness regarding Aid for Part Time Study (APTS.)
Provide academic, financial aid, and transfer advising for students participating in the SSS program
Assist SSS students with exploring scholarship opportunities
Career/Cultural Trips/Events

Coordinate services and field trips that will enhance SSS participants' multicultural/global experience
Connect program participants with potential employers at career fairs, positioning them for possible employment opportunities upon graduation
Graduation/ Transfer Assistance

Ensure SSS participants can access Degree Works and are able to navigate the essential degree requirements
Provide information sessions in which program participants learn about the transfer process
Assist students in completing applications to four-year institutions
Provide assistance with the coordination of college tours to four-year institutions throughout the academic year

Develop and implement programs that enhance and support the non-cognitive development of low-income and first generation students, such as development of leadership skills and activities that facilitate transition to college, persistence, critical thinking skills, and pursuit of excellence
Research new trends in retention and advising practices
Respond timely, empathetically and accurately to student inquiries
Work closely with team members to develop materials for individual students and mass communication for students, faculty and staff
Document all student interactions in Degree Works to monitor students' progress and follow-up as needed
Assesses and refers eligible SSS students to other college programs for additional support and development
Assist the program coordinator in conducting formative and summative evaluations, as well as assist with preparing narrative and statistical reports as requested
Assist the Program Coordinator in the preparation of applications, reports, and funding proposals
Actively participate in system-wide and campus committees and meetings
Contribute to the development of the SSS annual program calendar
Perform other related duties as assigned
Proactively collaborate with College-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of SSS students
Work closely with the Program Coordinator and staff in future projects and tasks to ensure accurate and efficient program evaluation and expansion

MCC Expectations:

Responsible for adhering to the College Code of Conduct
Responsible for contributing to and maintaining an inclusive and collaborative College environment
Responsible for maintaining technological competencies utilized by the College
Commitment to the philosophy of a comprehensive community college
Commitment to professional growth