Each month, the League publishes Leadership Abstracts, Learning Abstracts, and Innovation Showcase. The most recent issues are available on the League website.

Leadership Abstracts. Customer Service and Student Respect: A Winning Combination, byT. Hampton Hopkins. Are students customers? Even those who would quickly respond to this question with an emphatic, “No!” may find practical solutions in this thoughtful discussion of academic services and their impact on student satisfaction. Learn the bridges, benefits, and barriers to creating a positive student experience on your campus, in the November issue of Leadership Abstracts.

Learning Abstracts. Fluency in Distance Learning: Six Tenets of Distance Learning and a Workshop Approach to Creating and Delivering Online Courses, by Celeste Fenton and Brenda Watkins. Despite the increasing number of online options available to students, joining the world of online education can seem daunting for some faculty. A new book by Celeste Fenton and Brenda Watkins, Fluency in Distance Learning, offers six tenets of distance learning and a workshop approach to creating and delivering online courses, all designed to ease the transition from traditional to online learning. Learn more about this new resource in the November issue of Learning Abstracts.

Innovation Showcase. Journey to the Stars With Delta College, by Susan Montesi. From the cornfields to outer space, Delta Planetarium and Learning Center’s attempt to connect with its students and community was much farther reaching than anticipated. Learn about the center’s stellar design, programs, and educational opportunities. Blast off with Delta College in the November issue of Innovation Showcase.