Technology Staff

Sunday, June 24, 2001


Facilitator: Dennis James

Recorder: Bob Barber


Return on Investment (ROI) (Continued from morning):

  1. What does return mean? Itís an operating expense not a capital investment anymore.
  2. Is the question less economically technical than a way of asking Ė what are we getting here?
  3. Is a decreased dropout rate a worthwhile return?
  4. Is changing how a teacher teaches a return?
  5. Deflect Board criticism by bringing faculty and students to Board meetings to demonstrate.
  6. What measures should we use to indicate the return?

         Results have to be seen at the course level: outcomes, pacing, dropout rate changes, peer-to-peer interaction.

         Justification in non-computer courses like English?

  1. What is the ROI on buildings? Not often askedÖ
  2. ROI struggles could be the basis for a coalition between IT, faculty, maybe counseling, to identify the many positive qualitative outcomes (returns).
  3. More than educational outcomes are at stake.

         I. T. is the basis of operating the institution.

         Perception of being up-to-date is of high importance to community expectations.

         Expectation of access, service are of high importance to current generation. I. T. is like the dial tone. Itís expected to always be there and always work and be mostly invisible. Boards need to realize what customer research in higher education would show, just as they believe in customer research in their own businesses.

  1. Technology and modularization, flexibility, just-in-time are not separable.
  2. The changing mentality of the student body. We donít have to keep books; itís all on the Internet. We can expect Internet course pages to be permanent, not to come down at the end of the term. Has major implications for the ROI debate.
  3. What is the Return on Not Investing ???†† (Opportunity Cost) Ė How to show the reasons for, by turning the question around. If you pulled it out, what would happen?
  4. Did the technology help the students achieve the goal? (Better question than, was learning better). Was the technology sufficient?



Technology Staff

Monday, June 25, 2001

Facilitator: Dennis James

Recorder: Bob Barber


Staying in touch between seminars. Database/Spreadsheet of hardware and software used, for mutual assistance, trouble shooting network. Set up a listserv with archive.


Purpose: to continue the dialogue among a focused group of people, not huge and amorphous.

The Value


Computer literacy (again)


Potential listserv topics