Classified Staff

Sunday, July 24, 2001

Monday, July 25, 2001

 

Facilitator: Janeil Guerra

Recorder: Amy Persell

 

Issues

 

·         Difficulty of relating the message of the learning college within the classified staff structure

·         Communication within the organization

·         It is important to have focused marketing and recruitment materials specifically to classified staff

·         It is important to involve Human Resources staff at Learning College project seminars

·         It is important to involve people at all levels of the institution in the Learning College project—administration, classified staff, faculty and students. The Learning College is here and we cannot exist without it.

·         How do classified staff roles need to change to help the institution become more learning centered? Classified staff need to take a role in changing the architecture.

·         Bonuses and incentives need to be equitable among classified staff, administration, and faculty.

 

Strategies, Best Practices, and Thoughts

 

·         Training is needed on the historical role of the community college and the funding structure of the institution.

·         Customer service training. Training staff on how to deal with all kinds of customers.

·         The role of all members of the campus community needs to be clear with regards to the orientation and engagement of students and student success processes.

·         Classified groups are important for communication and support, unionized or not.  Classified senates have been successful in the past as a communication tool.  Many felt these are especially successful when the President has a strong role. It is important to have opportunities to bring concerns to administration.

·         Involve all members of the campus community in hiring search committees.

·         Classified staff need to have a role in all campus committees, task forces, and teams. Representation is important and administration needs to take a role in making sure this takes place.

·         Maintain the attitude and belief that anything is possible, regardless of campus size, unionization of classified staff, etc…

·         Survey all classified staff on relevant issues at their shift time. For example, meet with the night custodial staff at midnight. It shows that their opinion is valued.

·         Formalize conversations with classified staff, administration, and faculty on what the community college means. One idea: orientation sessions and open forums.

·         Provide moral boosters! Give away t-shirts that say “Celebrate Learning.”  This shows a clear involvement in the Learning College Project by all members of the campus community as well as uniting employees.

·         Have all staff college meetings and in-services at a time when all classified staff can attend. Provide subs for all–day retreats or have administration take over.  It is important to not just chose times that are good for faculty or administration.

·         Utilize a mentor program. Either student to employee or employee to employee.

·         Incorporate the role of a classified staff member of a Learning College into the job description. Then it is important to educate employees on what that means so the conversations can take place at any time, any place, and with any member of the campus community.

·         Introduction and orientation of part-time, hourly, classified staff.

·         Require that all employees attend an orientation.

·         Provides opportunities for interaction with administration other than supervisors.  For example, hold a drawing for lunch with the President/Chancellor.

·         Get support staff out of their offices and in touch with students. It is important to have administrators and supervisors support and encourage these activities.

·         Wear “ask me” badges.

 

Everyone can help students, it brings the college back to the reality of why we are here and everyone has a responsibility of sending the messages of a Learning College. Providing the student with additional connections to campus increases the likelihood of retention and chances for success.