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2013 Innovation of the Year Project Detail.


Sinclair Community College

360° Student Services: Engaging the Online Student from Prospect to Degree

Christina Amato and Elizabeth Burns, Distance Learning Programs & Support

Winner Image

Innovation Type:
Student Services and Activities

Description:
In 2010, SinclairOnline evaluated its capacity to serve a student population that had nearly tripled in three years. Existing support services were assessed and ultimately modified or replaced altogether with services and processes that were scalable and more efficient. Distance Learning strove to take a 360° approach to student services and become a student-centric, one-stop shop for online students, and tools were created and implemented to achieve this. Emphasis was placed on streamlining enrollment and registration processes, assessment of online readiness, familiarization with Angel, and increased interaction and outreach between staff and online students. Additionally, high-need student populations were identified, and for the first time, those students were paired with SinclairOnline staff for holistic case management to engage them from prospect status to degree completion.

How this project is being recognized:
awards ceremony; article; college's e-newsletter; web page highlight

The criteria this project has met
Quality Efficiency Cost Effectiveness
Creativity Timeliness Replication
Other

 

 

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