2013 Innovation of the Year Project Detail.
Sinclair Community College
360° Student Services: Engaging the Online Student from Prospect to Degree
Christina Amato and Elizabeth Burns, Distance Learning Programs & Support
Student Services and Activities
In 2010, SinclairOnline evaluated its capacity to serve a student population that had nearly tripled in three years. Existing support services were assessed and ultimately modified or replaced altogether with services and processes that were scalable and more efficient. Distance Learning strove to take a 360° approach to student services and become a student-centric, one-stop shop for online students, and tools were created and implemented to achieve this. Emphasis was placed on streamlining enrollment and registration processes, assessment of online readiness, familiarization with Angel, and increased interaction and outreach between staff and online students. Additionally, high-need student populations were identified, and for the first time, those students were paired with SinclairOnline staff for holistic case management to engage them from prospect status to degree completion.
How this project is being recognized:
awards ceremony; article; college's e-newsletter; web page highlight
|The criteria this project has met