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2013 Innovation of the Year Project Detail.


Montgomery County Community College

Integrated Enrollment Services Department

Fourteen employees led by Cindy Haney, Kelly Sharkey, Kathleen Emery, and Joe Mancini

Winner Image

Innovation Type:
Student Services and Activities

Description:
The Integrated Enrollment Services department brought together the functional areas of admissions, registration, financial aid and payment, photo I.D., and parking stickers, for a more streamlined service delivery system. The new enrollment services assistants are cross-trained to provide a one-stop experience for students from application to enrollment. Some of the features include a line management system which provides clear visual and auditory queuing for students, individual overhead displays for designated stations for specific functions during peak processing, and front-facing monitors at each station that allow staff to share their screen with students in order to demonstrate various online tools and resources. Dual monitors for each station allow each assistant to process students and forms more efficiently when utilizing multiple software.

How this project is being recognized:
award ceremony; press releases; college paper articles; online announcements

The criteria this project has met
Quality Efficiency Cost Effectiveness
Creativity Timeliness Replication
Other

 

 

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