Call Center Training: Great New Opportunity for Community Colleges
Call Centers or Contact Centers are not telemarketing firms, but are thousands of large, nationally-known, well-financed, and technologically-advanced businesses such as Southwestern Bell Corporation, Kaiser Permanente, E-Bay, State Farm Insurance, and Bank of America. Call centers are the locations in these and other companies where incoming calls from clients are routed to process orders and provide customer service.
Community College Opportunity
Call centers have high initial and ongoing training needs, and as such, are stellar
opportunities to implement successful welfare-to-work, economic development, and contract education programs at your college! Learn how some schools have put into
call center training programs in place that result in:
Placement rates of up to 86%
Job retention rates of 60-85%
Average starting salaries of $9 to $13 per hour with full benefits and real career
The Community College Call Center Consortium (C5), in conjunction with the League for Innovation,
is offering a pragmatic workshop designed for community
college educators who want to understand
and work with the call center industry. The workshop features national leaders who share information on getting started, finding curriculum,
obtaining funding, sourcing technology, and identifying and developing new training opportunities. Click
here for more information about this exciting opportunity.